Customer Service

Recently I have had several experiences where I encountered some awful customer service. The businesses made excuses, tried to avoid the subject, and flat out denied any wrong doing on their part. They made me feel as if I were the one with the problem, and I was the one that they gave the privilege of being their customer rather than it being a privilege that I was giving them my hard earned money.

Yesterday I sent an email to the corporate office of one of those places, FATZ Cafe. I explained what happened in an email and hit send. I honestly did not expect a reply. I know my place in the world... I am but one little peon on the massive planet, but still I hit send. Mainly because I worked there for 10 years, I know there expectations for customer service and how they would want to know about people who work for them who do not do it!

I sent the email at 8:05 am, and at 8:45 am my cell phone rang with and unfamiliar number on the caller ID... I was hesitant to answer, but I did....

It was a guy from the corporate office. He PERSONALLY called to apologize... I was FLOORED to say the least... It was SATURDAY... It was 8:45 and this guy was on the job!!!!!!!!!!!!!!! I am so impressed with his desire to fix the mess that someone lower down on the food chain created for him....  WHAT AN EXAMPLE THIS GUY IS!!!!!!!!!!!!!!!!

When I hung up with him, I went to check my email...and there was an email from him as well. He really went out of his way to correct the problem... That goes a lllllllllllllonnnnnnnnnngggggg way in my book. 

So tonight if you are thinking about dinner... Head to FATZ... Places like that deserve our business!!!!!!!!!